Clicks & Notes

27 March 2005

Enterprise IT News

A trio of press releases…

Forrester Research - Top IT Priorities For European Enterprises In 2005

  • Infrastructure consolidation: Almost two-thirds of European enterprises plan to prioritize efforts to consolidate existing IT infrastructure — a quarter of them consider it a top priority for 2005.
  • Security and business continuity: Nearly 60% of European firms rank the upgrade of their security systems as a high priority; 48% of them intend to renew existing disaster recovery capabilities.
  • Packaged applications: Forty-nine percent of European enterprises place the deployment or upgrade of a major application software package as a top IT priority in 2005.
  • PC refresh: Forty-eight percent of European enterprises will replace or upgrade their existing PCs.

Forrester Research - A Dashboard For IT Management

New research from Forrester points to a convergence of disciplines that will result in an integrated IT management (IIM) dashboard, allowing IT managers to reduce IT budgets by as much as 30 percent while realizing value increases of 10 to 15 percent in the first year.

Other benefits include:

  • A dashboard with requests, priorities, resource allocation, schedules, and completed activities.
  • Centralized IT work requests for a true sense of demands against IT resources.
  • Enterprisewide views that permit cross-enterprise resource allocation.
  • A business-level view of concurrent and conflicting IT priorities.
  • High-level analysis and reporting, with drill-downs into specific metrics.

Forrester Research - Top Five Challenges For Enterprise IT Infrastructure Managers – And How To Resolve Them

  • the top five challenges are:
    • Consistent End-To-End Application And Service Performance Guarantees
    • Unplanned Infrastructure Changes Resulting In Incidents And Downtime
    • Unanticipated Infrastructure Effects From Consolidation And New Application Projects
    • Misconfiguration Of Network Objects
    • Wide Area Network Performance

Update: Another press release by Forrester, dating from last fall:

Forrester Research - The Five Top Measurable Metrics IT Management Should Focus On

  1. Alignment with business strategy. This should be the No. 1 metric that IT management uses to measure itself. Failure in alignment will almost certainly result in an IT organization that is viewed at best as a cost center to be managed.
  2. Stewardship of the IT budget. This is the second critical metric. While measuring actual results versus planned results is a sold metric, the ratio of IT budget spent on maintaining the status quo versus spending on new initiatives is a more powerful financial measure.
  3. User/customer satisfaction. This is a key element since IT essentially exists to serve its users. Measuring their satisfaction needs to be part of any IT management systems. We recommend an index that comprises survey results, interviews, and focus groups.
  4. An operational stability index. This should be calculated from three component metrics – availability, responsiveness, and security related outages.
  5. Future orientation. Long-term success of IT is based on the ability to attract, retain, and motivate skilled IT employees. Consequently, a metric that focuses on the human capital dimension of IT needs to be part of the measurement set.

See also:

InformationWeek Weblog - Do businesses want IT staffs to light a spark—or just keep the lights on?

A.T. Kearney released a report Wednesday showing that 30% of executives believe 20% or more of their companies’ annual IT budget is wasted, and is focused more on maintenance rather than growth initiatives.

⇒ Filed under:  by jen @ 2:06 pm

© Jennifer Vetterli, 2005