Clicks & Notes

18 May 2005

Designing intersection flows

GUUUI - Designing intersection flows

There is a potential problem if forms are involved and users have to choose between this and that in order to proceed. We should be alert if two or more forms are present on the same page, i.e. if there are two or more sets of input fields with each their submit button - especially if they are placed close to each other and if they work in a similar way.

There seems to be two ways to eliminate intersection problems. If possible, get rid of options which aren’t mission critical. If this isn’t possible, combine the options into one clear dialogue.

⇒ Filed under:  by jen @ 11:23 pm

Calls to action

grokdotcom – So What Exactly is a Call to Action?

The most obvious Calls to Action are ones that say “Add to Shopping Cart” or “Buy Now” or “Subscribe.” A straight-forward “do this.” At the most basic level, they tell the visitor what she can accomplish on that page, and encourage her forward in the conversion process. When Calls to Action like these are paired with Point of Action assurances ("We Value Your Privacy,” “You can always remove the item later"), you motivate action and build confidence.

There are the Calls to Action that are meant to be part of the information-gathering process of the buying decision. You might offer these as Calls to Action: “Next” or “Click here to see alternate views” or “Read what our customers have to say about the Turbo 915.” It helps to pair this sort of Call to Action with an emotionally appealing benefit

Embedded links are less obvious Calls to Action, but when they look the way folks expect a text link to look, and when they intuitively imply where they go, they certainly can function as a Call to Action. These are the Calls to Action that will help you meet the various needs of all the different personality types who come to your site.

⇒ Filed under:  by jen @ 11:20 pm

© Jennifer Vetterli, 2005